Remote Server Support
Valin’s Remote Server Support services proactively monitor and manage the entities that can bring downtime to your Systems and Servers.
Valin’s Service Desk is easily accessible and provides a single point of contact for Service Requests and Incident Reporting. It is your gateway for moving through an integrated function of various processes which addresses your business priorities.
In the inner core of support functions, we manage incidents according to agreed Service Levels. The various functions like Change Management, Configuration Management, Release Management and Problem Management are integral elements of the Support System.
You can confidently entrust the following with us and we manage them; while you focus on your core business activities.
- cPanel and WHM based System Administration.
- Dedicated Server Management.
- VPS Support and Management.
- Linux Server Hardening.
- Performance Tuning.
- Maintenance of Application Servers like Apache Tomcat, Apache HTTP Server and Nginx.
- Managed Server Backups.
- Data Migration.
- Amazon Cloud Infrastructure Support and Maintenance.
- Database Support.
- Security Management – Systems, Application and Data.
- Google Workspace.
The SLA based 24X7 Service Desk underpins the convenience of our satisfied customers in accessing efficient remote support.
Benefits of Remote Server Support
- Reduce Help Desk Costs by 60%.
- Reduce Server Operational Costs by 40%.
- Complement Valin’s expertise in Application Development and Maintenance with Server Support which provides holistic coverage.
- Options to Scale infrastructure and human resources based on business needs.
- Increased availability up to 99%.
- Drastically reduce Security and business risks.
- Account Management with personalised attention.